Refund Policy

1. 14-day guarantee for first-time purchases

If you purchase a Tenvero licence without first completing the free trial and it does not work for your environment, contact us within 14 days of the purchase date and we will refund it in full. This applies once per organisation, to a first purchase only.

2. No refunds after the guarantee period

Outside the 14-day guarantee above, all payments for Tenvero licences and subscriptions are final and non-refundable. This applies to annual and monthly subscriptions, to partial periods, and to renewal periods during which the software was not used.

We are able to offer this policy because every prospective customer can evaluate the full product before paying. The 30-day trial enables the complete feature set against your own Microsoft 365 tenant, with no payment details required. We strongly recommend completing that trial before purchasing.

3. Cancellation instead

You may cancel a subscription at any time. Cancellation stops the next renewal; it does not trigger a refund of amounts already paid.

• Your licence stays valid until the end of the period you have paid for.
• After that date the licence stops validating and Tenvero features become unavailable.
• No further payments are taken once a subscription is cancelled.

To cancel, use the customer portal link in your purchase confirmation email, or contact us at[email protected] from the address associated with the licence.

4. Business-to-business sales and the right of withdrawal

Tenvero is sold exclusively to businesses and organisations for professional use. The statutory right of withdrawal for consumer distance contracts under EU and Dutch consumer law does not apply to business-to-business purchases, and by purchasing you confirm you are acting in the course of a business.

5. Billing errors and duplicate charges

This policy concerns refunds of validly incurred charges. It does not limit our obligation to correct genuine billing errors. If you have been charged twice for the same licence, charged after a cancellation took effect, or charged an amount that does not match the plan you selected, contact us and we will correct it.

6. Failure of the software

If Tenvero does not work as described and we are unable to resolve the problem, contact us before the situation escalates. We would rather fix a defect or release you from a renewal than have a customer paying for something that does not serve them. Any resolution offered in these circumstances is at our discretion and does not create a general right to a refund.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Nearly every dispute we have seen was a misunderstanding about renewal dates or plan scope, and those are faster to resolve directly. We may suspend licences that are subject to an open chargeback until it is resolved.

8. Contact

Questions about this policy: [email protected]. Company details are in the footer of every page.