Guides

Shared mailbox administration, done right

Technical guides for Microsoft 365 admins managing shared mailbox delegation with Active Directory groups.

Sep 2026
Full Access vs Send As vs Send on Behalf: What’s the Difference?
What each Exchange permission allows, where it is stored, the common mistakes, and how to audit each one.
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Sep 2026
Why Shared Mailboxes Keep Appearing in Outlook: Full Access, AutoMapping and Permission Drift
Permission, AutoMapping and Outlook behavior are three separate layers. Why rebuilding the profile doesn’t fix it.
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Sep 2026
Microsoft 365 Offboarding: How to Find and Remove Stale Shared Mailbox Access
What a departed user still has in Exchange delegation, how to find it, and how to keep it from coming back.
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Sep 2026
Deleted Users Can Leave Send As Permissions Behind in Exchange Online — How to Audit Shared Mailboxes
Why offboarding doesn’t clean up Exchange delegation, how an orphaned SID shows up in a Send As audit, and how to verify before removing it.
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Sep 2026
Too Many Shared Mailboxes in Outlook? When to Disable AutoMapping
Microsoft’s own performance guidance for many AutoMapped mailboxes, why Full Access and AutoMapping are separate decisions, and the documented way to turn it off.
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Sep 2026
New Outlook Shared Mailboxes: AutoMapping, Sync and Notifications Explained
Why an AutoMapped mailbox lands under Shared with me instead of appearing automatically, why its Inbox doesn’t sync until you Convert it, and what’s still Coming soon.
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Sep 2026
Exchange June 2026 Security Update: Shared Mailbox Sent Items Appearing in the Inbox in Hybrid Environments
A documented Microsoft issue in hybrid environments: Send As/Send on Behalf mail lands as a wrapper message in the Inbox instead of Sent Items. Scope, symptom and Microsoft’s workaround.
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Aug 2026
Shared Mailbox Permission Audit: Find Stale Full Access, Send As and Disabled Delegates
Why permission drift accumulates, the exact findings a delegation audit checks for, and why a one-time CSV export can’t catch it.
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Aug 2026
Shared Mailbox Permission Reconciliation with PowerShell: Architecture, AutoMapping and Offboarding
The full reconciliation architecture: desired state, additions, removals, ownership, existing-access adoption, logging and scheduled execution.
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Aug 2026
Do You Need a Mail-Enabled Security Group for Shared Mailbox Access?
Mail-enabled vs. plain security groups vs. distribution groups, and which one a desired-state delegation model actually requires.
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Aug 2026
Shared Mailbox Offboarding: Remove Full Access and Send As When Users Leave an AD Group
How to remove stale managed mailbox delegation safely when users leave a mapped on-prem AD group, with two-way reconciliation.
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Aug 2026
Microsoft 365 Shared Mailbox AutoMapping with AD Security Groups
Why security-group delegation and Outlook AutoMapping conflict, the manual PowerShell reconciliation model, and how to detect permission drift.
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Free tool: Shared Mailbox Permission Audit Generator

Read-only PowerShell for one mailbox — Full Access, Send As, Send on Behalf, and unresolved trustees.

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More guides coming soon